Ard Kramer

Test Consultant, Volleyball Coach

Leading a successful team is looking beyond results

We all work in teams, some teams are working more closely than others but we all work together. The ultimate way of working together in teams, is done in sport: the way we collaborate will determine direct success or failure. But as a sports coach, I know that if we have focus only on the result this will not lead to the ultimate success (on the long term). Because result is nothing more than an outcome of a process: a journey you have to make together.

The starting point is a successful team is that we accept that a team consists of individuals. If everyone has a place and feels at home in the team we are creating a trustworthy environment where individuals can thrive. A culture where members feel free to give each other feedback with the focus in getting better. And if we have strong, self-confident individuals who want to improve themselves, we create a situation with good results for the long term!

In my presentation, I will elaborate on my experiences as a volleyball coach. I’ve been a coach on almost every level of volleyball in the Netherlands. During my presentation, I will tell you more about my experiences with a ladies team that became champion on the third level (first division) in the Netherlands and moved to the second highest level (top division). The process we went through: From how we created a starting point for our competition by discussing our common values (which on itself is an interesting process) till our focus on our tasks and even a coach must have this focus!

The presentation will make an interesting connection with how we work in IT such as in agile teams: are you focusing enough on your tasks? How do we deal with situations which are outside our span of control? Are we aware of the strongest points of our team members? Do we discuss our common values and how do we deal with differences? I will bring it all back to one of my favorite quotes: ‘losers have an excuse and winners have a plan’ and what is your team plan?



Intervision – Tutorial

In the medical sector, the power of interpersonal communication, feedback and ‘what can we learn from each other” is well understood. In Dutch medical education, especially in General Practitioners vocation, this experience is institutionalized in ‘peer-to-peer coaching’. It is known as “Intervision”. The power of intervision is about the exchange and sharing of personal experiences in relation to work and attitude. During intervision one member of the group poses a personal affected work related question or experience to which peers react by means of questions, feedback and solutions following a structured program. In general an intervision reunion takes about 2 hours. Intervision is based on voluntary, equality, trust and safety. This means that hierarchical positions are not allowed and discussions remain safe within the group.

It is understandable that we are technical driven in IT. On the other hand we know that providing value has everything to do with how we work together. Working together means that we have to communicate and to collaborate with other people. Are you able to deal with the complex interhuman interaction and do you reflect on your reactions and thoughts? In the intervision session you are able to share your experiences with peers so that you can affirm your view or to acquire adifferent view and receive practical and personal suggestions from them.

During this tutorial we introduce the concept in more depth and explain the principles of intervision and have one real intervision reunion. To create a trustworthy and confidential situation during the tutorial an experienced intervision mentor, is available. This mentor will guide you through the rules of conduct of intervision and she will be assisted by an IT colleague. You must actively participate by telling your personal experiences. We therefore ask you to prepare a case.

Some examples of questions that could be addressed are:

• How do you experience the collaboration in your team and your role in it?

• How to deal with pressure concerning your work?

• What makes working (more) fun in your current assignment?

During the tutorial attendees will work in a small groups (up to 10 persons per group) guided by a mentor coach and the tutorial will start with a general introduction. The group will be guided inapplying various challenging teaching methods such as a ten-steps method: an exploration of (personal) questions will prevent you to draw conclusions or give advice too quickly. Or the gossip method: a case will be discussed by the group without the contributor of the case: the contributor is allowed to listen and become aware of his convictions and actions. After the tutorial the attendees have experienced the effect of intervision and will be able to introduce this method in their own organizations.

The tutorial will be given by Wilma Spinnewijn (she is the mentor) and Ard Kramer (the experienced IT manager).




Ard is a principal Test consultant at OrangeCrest  and started his career in 1997. He has been working in different fields such as Finance, Transport, Government and Telecom. He calls himself a Qualisopher which stands for “someone  who is in love with truth and wisdom, while yielding the resolve to want to improve man and his environment”. Therefore he focuses on new developments in testing and IT and looks how innovations can be used in testing. He likes to spread his ideas and therefore he was a speaker at different conferences, such as TestingCupEuroStar, Testnet and CAST.

Follow Ard on Twitter



For more information about the conference or partnership opportunities please contact

Joanna Moćko-Łazarewicz:
phone: +48 534 966 689

Connecting the dots
Joanna Moćko-Łazarewicz
Wiosenna 53, 43100 Tychy, Poland
NIP: PL6462560788
REGON: 383084690

Use portrait mode